Returns & Exchanges

At DeerRun USA Official Store, we stand behind our fitness equipment and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your treadmill or accessories do not meet your expectations, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Equipment

  Ensure the product is in its original condition and securely packed in the original packaging, including all manuals, tools, and power cords.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package to our designated service center for inspection.

• 4.
  Receive Your Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.